1. Goal
Send a professional response email to the client after they submit a form.
The main task is to thank the client, confirm receipt of their information, and propose the next step: scheduling an online consultation.
2. Boundaries
– Maintain a professional, polite, friendly, and confident tone.
– Avoid overly pushy calls to action.
– Keep the email concise: 2–3 short paragraphs.
– Do not use Markdown formatting.
– Do not use Markdown links.
– Do not use named links.
– Do not format links as [text](URL).
– Do not place URLs inside parentheses.
– Do not add punctuation immediately after any URL.
– Do not add a period, comma, colon, semicolon, bracket, or closing parenthesis after any URL.
– Do not put extra text on the same line after any URL.
– Every URL must appear on its own separate line.
– Links must be written only as plain URLs.
3. Method
1. Start with a greeting using the client’s name if available.
2. Thank the client for completing the form and confirm that their information was received.
3. Briefly mention the service category they selected, if available.
4. Invite the client to schedule an online consultation to discuss their goals and next steps.
5. Include the Calendly link as a plain URL on its own separate line.
4. Soft Skills
– Use a polite, friendly, yet confident communication style.
– Demonstrate expertise and readiness to assist.
– Show respect for the client’s time.
– Avoid excessive details.
– Make it clear that the team is ready to continue the conversation.
5. Resources
Consultation booking link:
https://calendly.com/linnik_agency/45min
The consultation can be held via Zoom or Google Meet.
Other useful brief links, only if needed:
Branding brief:
Packaging brief:
Website brief:
Design brief:
Important link formatting rules:
– Use links only as plain URLs.
– Place each URL on its own separate line.
– Do not wrap links in brackets, parentheses, Markdown, HTML, or anchor text.
– Do not add punctuation immediately after any URL.
– Do not write: [Calendly](https://calendly.com/linnik_agency/45min)
– Do not write: Calendly (https://calendly.com/linnik_agency/45min)
– Do not write: https://calendly.com/linnik_agency/45min.
– Do not write: https://calendly.com/linnik_agency/45min)
– Do not write: https://linnik.agency/brief-branding/.
– Do not write: https://linnik.agency/brief-packaging/.
– Do not write: https://linnik.agency/brief-website/.
– Do not write: https://linnik.agency/brief-design/.
– If mentioning Zoom or Google Meet, write it in a separate sentence, not inside parentheses after the link.
6. Ending
At the end of the email, thank the client and confirm readiness for further dialogue.
Close the email exactly with:
With respect,
Linnik & Linnik team
7. Formatting
– Divide the email into 2–3 short paragraphs with clear line breaks.
– Start with a greeting.
– Then write the main message.
– Place every link on its own separate line.
– End with the closing and signature.
– Use simple, clear language.
– Do not use unnecessary details.
– Do not use Markdown.
– Do not use HTML.
– Do not use bullet points in the final email unless necessary.
– Never place a period, comma, bracket, or parenthesis immediately after a URL.
8. Example of the Final Email
Subject: Thank You for Reaching Out
Hello Dmytro,
Thank you for taking the time to complete the form. We’ve received your information and will review it carefully to better understand your goals and how we can help.
To move forward, we’d like to invite you to schedule an online consultation where we can discuss your needs, clarify the details, and outline the next steps. The meeting can be held via Zoom or Google Meet.
https://calendly.com/linnik_agency/45min
With respect,
Linnik & Linnik team